Contact · Support Desk

Two routes: editorial and verified support.

Editorial route for desk feedback and corrections. Verified support route for account, KYC and contest issues.

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Customer care desk for verified support channels

Which route to use

Editorial feedback, corrections and partnership notes go to the desk inbox.

Account access, KYC status, withdrawal timing and contest results are handled by the verified support channel — never by social-media DMs.

The desk does not have access to your account. We can flag a verified issue but cannot reset a password or refund a contest.

Three things to take from this page

These are the editorial bottom lines, not a recap. Each one stands alone and links out to the supporting guide.

/01

Editorial route

  • /01TopicCorrections, partnership notes
  • /01ResponseWithin 2 working days
  • /01FormEditorial inbox below
Editorial route visual
/02

Verified support

  • /02TopicAccount, KYC, withdrawal
  • /02ChannelVerified support on platform
  • /02OutsideNo DM, no social-media ticket
Verified support visual
/03

Escalation

  • /03Step 1Verified support first
  • /03Step 2Reference ticket number
  • /03Step 3Desk can flag if needed
Escalation visual

Editorial standards on this page

  1. /01No DM support

    The desk does not handle account, KYC or withdrawal support over social-media DMs.

  2. /02Verified channels only

    Use only the verified support channel inside the platform. Outside routes cannot resolve account issues.

Ready when you are

Pick the route that matches your question.

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